Terms & Conditions

PP GROUP Company and its group consist of PP MODE Co., Ltd, PP LUXE Co., Ltd and PP GLAM Co., Ltd (“Company”) engages in business of import and distribute luxury products, also provides the products distribution service via www.ppgroupthailand.com which has been registered, owned and operated by PP MODE Co., Ltd.

The access and utility of the Website including the usage of any services available through this Website (“Services”) are subject to the following terms, conditions and notices (“Terms of Use”). By using the services, you are agreeing to all of the terms of use, which, together with the privacy policy, the updates may be made by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the terms and conditions.

  1. Intellectual property

    PP GROUP and other company affiliate brands are the company’s trademarks which able to use in the business and on advertisement in Thailand. All material on this website, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services (content) is owned by or licensed to the company. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store content or trademarks for any purpose, other than with the prior written consent of the company or as permitted by law. All rights of the company are reserved.
  2. Linking and third-party content

    The Website may contains links that may lead to the websites that are operated by third-party organization or person (third-party websites) the content of the third-party websites and the third-party website themselves are not operated under the control of the company therefore the company will not certify, approve, give any warranty or claim regarding the third-party, third-party websites or any services or contents available on the third-party websites or in the part of the owner or the operator of the third-party websites or the processing of those organizations. Should you use the contents of the third-party or the third-party websites, you may have to be responsible for all the risk that might be happened by yourself.
  3. Terms of products distribution

    To place an order, you are able to place the order subject to the following terms and conditions. All order is subject to the availability of the product and the confirmation of the ordering price. Due to the limitation of the amount of the products distributing on the website, in case of a sold out product, the company will notify you via email as soon as possible and the ordering of that product will be canceled immediately, if the payment of that product has already been made, the company will refund the payment back to your credit card within 15 working days if you have made the payment by a credit card. Should you make a payment via transaction, please contact support@the-ppgroup.com in order to request for the refund, according to the unavailability of the product you have made the payment.
  4. Pricing and Availability

    1. Our company have an intention to provide the correct information, description, price including other details on the website. The error that causes by the processing may be occur. If the company found out the error concerning the price or any payment method, the company will notify this to you as soon as possible. The right to change or cancel your order may be provided depending on the company discretion toward the error.
    2. The products price that appears on the website is the VAT included price. For the shipping cost will be clearly separated and will be included in the total amount of payment. In the case that your order total amount reaches the specific amount, the company will not charge for the shipping fee. However, the specific amount of ordering may be updated by us from time to time without notice.
    3. Typoration may appear in the service. Other errors, mistakes and incompletions and the right to make change or update the information at any time without prior notify. The company has the right to deny any uncompleted order made such as address, contact number which may cause the error or mistake or the not updated information, information about price, shipment, payment condition or return policy.
  5. Product descriptions

    Our company put in the best effort to place the description of the product as complete as possible. Nevertheless, the company will not warranty that the product descriptions such as color, material of the product are accurate, entire, reliable, recent or flawless. In order that there is any inaccuracy of the description, you may return the product subject to this terms and conditions and that the product must be in the original condition and must not be used before.
  6. Payment

    You may make the payment by credit card, we accept Visa and Mastercard only. So that, upon receiving your order, our financial transaction company will carry out the standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.
  7. Promotional Codes

    Promotional codes offer will be providing from time to time which may only be used for any purchasing or only applying to the specific product mentioned on the website. The conditions of use regarding the promotional codes will depend on the specific time duration and according to the marketing scheme.

    1. The company will deliver the product after you have completed the transaction within 3-7 days, except Saturday - Sunday and public holidays. However, the delivery time may vary according to availability. In case of force majeure events that are beyond our responsibility we will send an email to inform you as soon as possible.
    2. Delivery status, You can check the delivery status. To Log-in website PP Group Online Store >> and go to "My Orders" where the system will link you to the company's shipping provider.
    3. The company uses the delivery service of the DHL only. In case the customer wants to use other transportation services the customer will be responsible for the shipping costs themselves.
    4. If the box of the product you received is damaged. You have to open the box with the delivery staff as a witness to inspect your product. However, you can report any damage to the box directly to the company Or if the product lost or damaged products please inform the company via support@the-ppgroup.com in order for the staff to operate and coordinate in the next order for each case.
    5. Please provide accurate and complete delivery details such as the name of the consignee telephone number, house number, street, subdistrict, district, province and postal code in the event that the product is lost, lost or the customer does not receive the product due to the customer notifying the wrong information The company is not responsible in all cases.
    6. If you want a brand bag, please inform at Email : Support@the-ppgroup.com or call 099-195-2546 during business hours and inform your order number (Please inform after successful purchase immediately) because the website does not offer gift wrapping services. Usually we will wrap the product with brand paper along with the brand bag attached to the product

    1. For exchange the product, please inform us within 14 days after receiving the product . The product must be in its original condition. Do not remove labels or packaging , wash and the product must not be used. You make a request to the staff and inform your order number to check the inventory that you want to change the product you wish to exchange must be of the same type, same price or more if the value of the replaced product is less than the company reserves the right to refund the difference. Once confirmed by the staff You will need to send the product you want to exchange with receipt
    2. Send to PP Group No.64 Soi Vibhavadi Rangsit 5 Yasub 1, Chomphon Subdistrict, Chatuchak District, Bangkok 10900 Tel. 099-195-2546 (E-Commerce). When we have received the product from you we will deliver the product to you and notify you. In the event that the product arrives at the company after 2 PM. we will deliver the next day and if the product arrives on Saturday - Sunday the staff will deliver the product to you again on the working day.
    3. The Company reserves the right to cancel, exchange or return the products in your order that are discounted and end of season sales promotion products.
    4. If the customer receives a defective, damaged product or receives a product that does not match the order please notify the staff within 14 days after receiving the product. Take a photo of the defective product and send it to Email : Support@the-ppgroup.com
    5. The company will cancel and refund in the event that 1. The product is defective has damaged 2. The wrong product is sent. Please notify the staff within 14 days after receiving the product. The company will refund the full amount to you within 15-30 working days.
    6. Conditions are as specified by the company.
  10. Point accumulation for PP Group Membership

    1. For point accumulation, the staff will accumulate the point using phone number you entered in the field "Billing address" during the checkout stage.
    2. Staff will accumulate the point within 7 working days excluding Saturday, Sunday and public holidays.
    3. For transactions made through the website, accumulations on the last day of the month will be deducted as of 3:59 p.m. Orders placed after 4:00 p.m. will be counted as accumulated in the following month.
    4. In the case of cancellation of items, staff will cancel the accumulated point according to the actual purchase amount in the membership system.
    5. In the case of exchange of items, staff will cancel the previous accumulated point and proceed to accumulate new points in the membership system.
  11. Your Conduct

    1. Must not use the website in breach of any applicable laws or regulations.
    2. Must not use the website to harm, abuse, harass, stalk, threaten or otherwise offend others.
    3. Must not interfere with, disrupt, or create an undue burden on the website.
    4. Must not upload, post, transmit or otherwise make available any material that;
      1. is not your original work, or which may infringe the intellectual property or other rights of another person.
      2. is, or could reasonably be expected to be, defamatory,, obscene, offensive, threatening, abusive, po>rnographic, vulgar, profane, incident or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability.
      3. includes an image or personal information of another person unless you have their consent.
      4. you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive.
      5. contains large amounts of untargeted, unwanted or repetitive content or
      6. contains financial, legal, medical or other professional advice.
      If you believe or found that a user has breached any of the above conditions, please contact us.
    5. The company reserves the right to block or suspend any user of accessing our website and to modify, edit or remove any contents or material uploaded, posted or otherwise made available on the website by any user, without notice. By posting, uploading, transmitting or otherwise making available any material on the website, you are agreeing and allowing our company a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit the material in any form and for any purpose.
    6. The company is not responsible for, and accepts no liability with respect to, any material upload it posted, transmitted or otherwise made available on the website by any person other than the company. The company does not endorse any opinion, advice or statement made by any personality and the company.
    7. You agree to reimburse the company and each of the officers, employees, agents, contractors, suppliers and licensors of the company in respect of any liability, laws or damages including all legal and other costs on a full compensation basis, suffered by them arising (in whole or part) of the breach of failure to comply with any of these terms of use, or any other defaults or wrongful conduct in relation to the subject matter of these terms of use, on a part if you or any of your affiliates.
  12. Disclaimer

    By accessing to our website may be at risk not only to your hardware computer but also your computer software and your other informations might be damaged from any computer viruses that transmitted on this website or on the content of the third-party websites that could be linked to our company website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our website, you agree to reimburse the company for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website.
  13. Risk of loss

    All the products that have been purchased from our company website will be delivered accordingly to the shipping contract which means that there would be the risk of loss and some of the product will be delivered to you by other delivery service carrier.
  14. Your account

    If you are using any services on our website you are responsible for the maintaining the confidentiality of your own account and password. You are agreeing to be response for all the activities that occur under your account or password.
  15. Outages

    Our company reserves any rights to cancel, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades maintenance after site.
  16. Privacy policy

    Our company privacy policy sets out how we will use your information, can be found at our privacy policy page. The terms of use are subject to the company privacy policy. By using the website, you agreed to the privacy policy.
  17. Jurisdiction

    These terms and conditions are governed by the laws of the kingdom of Thailand.
  18. Contact

    Should you have any further inquiries regarding these terms and conditions, please contact us at support@the-ppgroup.com.com



TEL 02 617 9415

FAX 02 617 9514

Add @Line PP Group Thailand