EXCHANGES AND RETURNS

Exchange and Return Policy
1. Product may be exchanged/returned within 14 days of the date of purchase stated on the shipping note enclosed with the order.
2. Only products purchased online at www.ppgroupthailand.com are eligible for exchange/return.
3. All sales and promotional items cannot be exchanged/returned.
4. Exchanged items must be the same product except
    4.1 The same product is out of stock, get a refund of the full amount that you have paid as a discount code for online purchase at www.ppgroupthailand.com
    4.2 Exchange your item to another one at the same price or higher (you will pay for additional charge). There will be no refund for the difference for lower price items.
5. If products do not meet the conditions of this Return and Exchange policy, they will not be accepted and will be returned to you at your cost.
6. PP Group Thailand will not be responsible for the loss or delay of any returned items.
7. For return and order cancellation
    7.1 In case of faulty or defective products, or items damaged during shipping, PP Group will give complete refund or full amount discount code for online purchase at www.ppgroupthailand.com
    7.2 For customer’s personal issues, PP Group will give an incomplete refund as an additional charge for order cancellation fee.


Return processes through the STORES
1. Contact our staff and provide your order number within 14 days from the date the product was received.
2. Our staff will check your order information and cooperate with store staff
3. Bring the product in its original condition and the receipt from our online store to the counter at the store, within 14 days from the date the product was received.
4. Our staff will check the product if it matches the return/exchange condition.
5. If the products meet the condition of the policy, store staff will inform E-Commerce staff.
6. You will receive a return confirmation email.
7. When our staff checked the returned products that meet return/exchange conditions, PP Group will complete the refund through your credit/debit card of your original payment method within 15-30 days depending on each issued bank policy (usually completed within 30 days or the next billing)
8. In case of changing a new item, it will be shipped from PP Group office. You cannot collect the item from the store.


Return processes through the ONLINE CHANNEL
1. Contact our staff and provide your order number within 14 days from the date the product was received.
2. Our staff will contact you back for your return confirmation and refund request through your email.
3. You must complete the product shipping with the receipt attached within 7 days after your return confirmation.
4. When our staff checked the returned products that meet return/exchange conditions, PP Group will complete the refund through your credit/debit card of your original payment method within 15-30 days depending on each issued bank policy (usually completed within 30 days or the next billing)


Product exchange processes through the ONLINE CHANNEL
1. Contact our staff and provide your order number within 14 days from the date the product was received.
2. Our staff will check product availability and contact back as soon as possible.
3. You must complete the product shipping with the receipt attached within 7 days after your return confirmation.
4. After our staff check the returned products that meet return/exchange conditions, PP Group will start shipping products to you (If the product arrives after 2PM, the shipping will be processed on the next business day)


Contact us
Email : support@the-ppgroup.com
Tel : 099-195-2546


Address for return
PP GROUP THAILAND (E-Commerce Department), 64 Soi Vibhavadi Rangsit 5 Vibhavadi Rangsit Road, Chomphon, Chatuchak, Bangkok 10900

HEADQUARTER

64 SOI VIBHAVADI RANGSIT 5 VIBHAVADI RANGSIT ROAD, CHOMPHON, CHATUCHAK, BANGKOK 10900

TEL 02 617 9415

FAX 02 617 9514